Privacy Policy for ArkkGNX
Effective Date: June 15, 2025
ArkkGNX, LLC (“Company,” “we,” “us,” or “our”), is committed to protecting the privacy, confidentiality, and security of your personal and health-related information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Health Insurance Portability and Accountability Act (HIPAA), applicable state laws, and general data protection standards.
1. Information We Collect
We collect the following types of information when you interact with our website, mobile app, services, or providers:
- Personal Information: Name, address, phone number, email address, date of birth.
- Protected Health Information (PHI): Medical history, treatment plans, lab results, hormone levels, prescribed medications, appointment records, and related information.
- Payment Information: Credit/debit card details, billing address.
- Device & Usage Data: IP address, browser type, operating system, pages visited, cookies, and usage analytics.
2. How We Use Your Information
We use your information to:
- Provide and manage your health and aesthetic treatments
- Process payments and facilitate appointment scheduling
- Communicate with you about services, treatments, and wellness updates
- Comply with legal and regulatory obligations
- Improve our website, app, and overall customer experience
3. HIPAA Compliance
We are a covered entity under HIPAA and maintain strict safeguards to protect your Protected Health Information (PHI). This includes:
- Secure storage of records
- Encrypted communications through our app and portal
- Limited employee access to your PHI
- Business Associate Agreements (BAAs) with all third-party service providers
You have the following HIPAA rights:
- Right to access your PHI
- Right to request corrections to your PHI
- Right to receive an accounting of disclosures
- Right to file a complaint regarding privacy practices
4. Sharing Your Information
We do not sell your information. We may share your data only under the following circumstances:
- With your consent
- With licensed providers involved in your care
- With insurance providers (if applicable)
- With business associates bound by HIPAA-compliant contracts
- As required by law (e.g., subpoenas, court orders)
5. Your Choices & Rights
You may:
- Access or update your personal and health information through our patient portal
- Request restrictions on the use of your PHI
- Opt out of marketing emails or text messages
- Request to receive communications through alternative means
To exercise these rights, contact Ryan Carter at: [email protected]
6. Data Security
We implement administrative, technical, and physical safeguards to protect your data, including:
- Encrypted data transmission (HTTPS, SSL)
- Secure cloud storage with access controls
- Routine security audits and staff training
7. Cookies & Tracking Technologies
Our website and mobile app may use cookies and third-party tools (like Google Analytics) to improve functionality and user experience. You may adjust your browser settings to decline cookies, though some features may not function properly.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18 without parental or guardian consent. We do not knowingly collect personal information from minors.
9. Third-Party Links
Our site may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies individually.
10. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted to this page with a new “Effective Date.” We encourage you to review this policy regularly.
11. Contact Us
If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact:
Ryan Carter- Chief Financial Officer
Office Phone: 720-310-8144
Company Name: ARRK GNX LLCCompany
Email: [email protected]
